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RETURN & REFUND POLICY Last updated: June 2025 At Xonive, your satisfaction is our priority. Please read this policy carefully before placing your order. ────────────────────────────────────────── 1. ELIGIBILITY FOR RETURNS We accept return requests under the following conditions: • The item was received damaged, defective, or incorrect • The return request is submitted within 7 days of receiving your order • The item is unused, in its original condition, and in its original packaging • Proof of purchase (your WhatsApp order confirmation) is provided ────────────────────────────────────────── 2. NON-RETURNABLE ITEMS The following are not eligible for return or refund: • Items that have been used, washed, or altered in any way • Return requests made after 7 days of delivery • Items damaged due to misuse, negligence, or improper handling • Orders where the customer changed their mind after the item has been delivered ────────────────────────────────────────── 3. HOW TO REQUEST A RETURN To initiate a return, please contact us via WhatsApp within 7 days of delivery: Step 1 — Send a WhatsApp message with your full name and order details Step 2 — Attach clear photos or a short video showing the issue Step 3 — Our team will review your request within 24–48 hours Step 4 — If approved, we will arrange pickup or provide return instructions ────────────────────────────────────────── 4. REFUNDS Once your return is received and inspected, we will notify you of the decision: • Approved refunds are processed as a replacement product or store credit • Cash refunds are not available for Cash on Delivery (COD) orders • Replacements are dispatched within 1–2 business days of approval • Store credit is valid for 6 months from the date of issue ────────────────────────────────────────── 5. EXCHANGES We offer free exchanges if the product you received is defective or incorrect. The replacement will be dispatched within 1–2 business days after the returned item is received and inspected. ────────────────────────────────────────── 6. CONTACT US For any return or refund enquiries, please reach out via WhatsApp or email: 📱 WhatsApp: [YOUR WHATSAPP NUMBER] 📧 Email: support@xonive.com 🕐 Response time: Within 24 hours