شروط الخدمة

TERMS OF SERVICE Last updated: June 2025 By accessing or purchasing from Xonive (xonive.com or our WhatsApp store), you agree to be bound by these Terms of Service. Please read them carefully before placing an order. ────────────────────────────────────────── 1. GENERAL • Xonive is an e-commerce store selling problem-solving gadgets and household products • We reserve the right to update these terms at any time without prior notice • Continued use of our store after any changes constitutes your acceptance of the updated terms • These terms apply to all purchases made through our Shopify store and WhatsApp channel ────────────────────────────────────────── 2. PRODUCTS & PRICING • All prices are listed in SAR (Saudi Riyal) • We reserve the right to modify prices at any time without prior notice • Product images are for illustration purposes — minor variations in colour or packaging may occur • We do not guarantee product availability at all times and reserve the right to cancel orders if an item becomes out of stock ────────────────────────────────────────── 3. ORDERS & PAYMENT • Orders placed via WhatsApp are confirmed once the customer provides their name, address, and quantity • We accept Cash on Delivery (COD) as our primary payment method • All COD orders are verified by our team via WhatsApp before dispatch — unconfirmed orders will not be shipped • Xonive reserves the right to cancel or refuse any order at its discretion • Placing an order constitutes a binding offer to purchase the product at the stated price ────────────────────────────────────────── 4. CUSTOMER RESPONSIBILITIES By placing an order, you confirm that: • The delivery address and contact number you provide are accurate and complete • You or an authorised person will be available to receive the delivery and make payment • You will not refuse delivery without a valid reason • Repeated refusal of COD deliveries may result in your number being restricted from placing future orders ────────────────────────────────────────── 5. INTELLECTUAL PROPERTY All content on the Xonive store — including the brand name, logo, product descriptions, images, and ad creatives — is the intellectual property of Xonive. Reproduction, distribution, or use of any content without written permission is strictly prohibited. ────────────────────────────────────────── 6. PROHIBITED USE You agree not to: • Use our store or WhatsApp channel for any unlawful or fraudulent purpose • Submit false, misleading, or incorrect information when placing an order • Attempt to copy, replicate, or reverse engineer our store, branding, or processes • Engage in any activity that disrupts or interferes with our services or operations ────────────────────────────────────────── 7. LIMITATION OF LIABILITY Xonive shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability to any customer shall not exceed the purchase price of the product in question. ────────────────────────────────────────── 8. GOVERNING LAW These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the UAE. ────────────────────────────────────────── 9. CONTACT US For any questions regarding these terms, please contact us: 📱 WhatsApp: [YOUR WHATSAPP NUMBER] 📧 Email: support@xonive.com 🌐 Website: xonive.com