Shipping policy
SHIPPING POLICY Last updated: June 2025 We currently ship to all regions of Saudi Arabia (KSA). Please review our shipping policy carefully before placing your order. ────────────────────────────────────────── 1. DELIVERY TIMEFRAMES • Standard delivery across Saudi Arabia: 1–2 business days • Remote or rural areas may take up to 3–4 business days • Orders are processed and dispatched within 0–1 business days of order confirmation Business days exclude Fridays, Saturdays, and Saudi public holidays. ────────────────────────────────────────── 2. SHIPPING COVERAGE We deliver to all cities and regions across Saudi Arabia, including: Riyadh · Jeddah · Mecca · Medina · Dammam · Al Khobar · Dhahran · Tabuk · Abha · Buraidah · Khamis Mushait · Najran · Hail · Yanbu · Jubail · and more • We deliver to residential and commercial addresses • P.O. Box delivery is not available — a complete street address is required ────────────────────────────────────────── 3. SHIPPING FEES • Free shipping is included on all orders — no extra delivery charge • No additional fees will be added at checkout or upon delivery • The price you see is the price you pay ────────────────────────────────────────── 4. CASH ON DELIVERY (COD) • All orders are shipped via Cash on Delivery — no upfront payment required • Please have the exact cash amount ready when the courier arrives • The courier will collect payment upon successful delivery at your door • Repeated refusal to pay upon delivery without a valid reason may result in your number being restricted from future orders ────────────────────────────────────────── 5. ORDER CONFIRMATION • All orders placed via WhatsApp must be confirmed by our team before dispatch • You will receive a WhatsApp confirmation message once your order is accepted • Please ensure your phone is reachable after placing your order ────────────────────────────────────────── 6. FAILED DELIVERIES • If you are unavailable at the time of delivery, the courier will attempt delivery again on the next business day • After 2 failed delivery attempts, the order will be returned to us • To avoid failed deliveries, please keep your phone on and accessible on the expected delivery day • Re-delivery may not always be possible for returned orders ────────────────────────────────────────── 7. DAMAGED ORDERS IN TRANSIT If your order arrives damaged due to transit issues: • Take photos or a video immediately upon opening the package • Contact us on WhatsApp within 24 hours of delivery • We will arrange a replacement or resolution as quickly as possible ────────────────────────────────────────── 8. CONTACT US For any shipping enquiries, please contact us: 📱 WhatsApp: [YOUR WHATSAPP NUMBER] 📧 Email: support@xonive.com 🕐 Response time: Within 24 hours 🌐 Website: xonive.com